Manages and monitors all installed systems, Installs, configures, and tests operating systems, application software, and system management tools and Travel to other sites/customers to participate in meetings or give presentations

• Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
• Defines customers’ needs and functionality in a service development cycle.
• Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
• Installs, configures, and tests operating systems, application software, and system management tools.
• Ensures the highest level of systems and infrastructure availability.
• Implements warranty and support activities.
• Evaluates the existing systems and provides the technical direction to IT support staff or customer.
• Plans and implements system automation as required for better efficiency.
• Oversees the development of customized software and hardware requirement.
• Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
• Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.
• Provide prompt support via tickets or live chat.
• Troubleshooting a variety of technical and non-technical issues customers.
• Travel to other sites/customers to participate in meetings or give presentations.
• Perform miscellaneous duties as assigned

• 24 - 35 years old
• Bechelor’s degree in Computer science, engineering or other related field
• 3-5 Years of total work experience with 1 to 2 years of technical lead role
• Excellent communication skills
• Decision-making
• Service-minded with strong analytical skills
• Knowledge of systems engineering software tools
• Experience with documenting procedures.